Our goal is to make sure you are paid in full - and on time! Therefore, we prepare and handle the lease documents, lease signing, and rent collection each month. Our residents are offered a variety of ways to pay rent -from online to in-person. We offer these conveniences to help ensure that you get your money as quickly as possible each month.
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The vast majority of our residents pay their monthly rent through our easy-to-access Tenant Portal.
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We expect that tenants pay by the first day of each month (bank holidays and weekends may sometimes delay rent collection).
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Our full time Director of Accounting tracks our tenant payments on a daily basis to ensure we are prompt to respond to non-payments or NSF payments should they occur.
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99.5% of our tenants pay their rent each month. But should a tenant not pay the rent due, we have fair but tight rent collection policies in place that comply with state law requirements.
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We close out our accounting month by the 20th day of each month and then issue your funds by ACH directly to your bank account of choice.
Our Rent Collections Policy
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Rent is due on the 1st day of each month when we rent the property.
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We offer our tenants a grace-period until the 3rd day of the month.
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If rent is not received by the 3rd day of the month we initiate our internal collection process.
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We have the state-required legal 10-day demand notice prepared on your behalf.
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This 10-day demand notice must be physically served to the tenant at the property - which we do on your behalf.
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We continue to follow up with the tenant during this 10-day waiting period.
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If we have not received the funds due at the end of this 10-day period we will initiate the legal eviction process with our eviction attorney. We handle the entire eviction process on your behalf.
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Although it is very rare, if necessary we will take the legal process all the way to the end by performing a physical eviction at the property with the local county sheriff.
What happens when a good tenant can’t pay rent? Sometimes even the best tenants run into financial problems. When this happens we put this tenant in contact with local aid agencies.
