WHAT YOU EXPECT FROM US
As professional property managers- we follow state and federal guidelines to ensure your properties are up to code and standard of your area’s legislation. We also strive to provide exceptional customer service to both our owners and tenants. At First Lock, we pride ourselves on being available for our owners and tenants around the clock to mitigate problems that arise in the property management industry. To achieve the best results, we hope to exceed your expectations with our service and welcome feedback to better our processes and make sure you have the best experience possible while letting us manage your properties.
WHAT WE EXPECT FROM YOU
01.
Clear Communication:
This includes promptly responding to messages, providing necessary information, and expressing your needs and expectations clearly.
02.
Honesty and Transparency:
Please be honest and transparent about your requirements, budget, and any challenges that the property is facing. This helps us provide the best possible service.
03.
Respect Our Expertise:
Value our expertise and experience . While your input is valuable, trust our judgment and recommendations.
04.
Feedback and Evaluation:
Provide feedback on our work . Constructive feedback helps us improve and deliver better results in the future. This is key , we can not fix or change something you do not like if we do not know about it.
05.
Scope of Work and Changes
Clear definition of the scope of work is crucial. If there are any changes or additions to your properties, projects or portfolio , communicate these changes and be open to renegotiating terms if necessary.
Contact
Office Phone number: (484) 222 0495
First Lock Property Management 400 Arcola Road Suite A5 Collegeville, PA 19426
484-546-6326